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Customer Account Services Support in Lenexa, KS at ProAg

Date Posted: 8/23/2018

Job Snapshot

  • Employee Type:
  • Location:
    Lenexa, KS
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Customer Account Services Support position provides a full range of support to the Claims Processing group and Customer Account Services Department. Must have the ability to read, analyze, and interpret procedure documents. This position reports directly to the Claims Processing Manager.


Essential functions and responsibilities:

• Tracks payment agreements; including but not limited to, contacting the agency and/or insured about a pending payment owed and monitor timely payments.  May interact with customers for other situations.

• Processes new claims reports and opens new claims.

• Prints, processes and mails all checks issued to customers.

• Able to operate office equipment including fax machine, copier and postage meter and coordinate maintenance of all office equipment as needed.

• Responsible for maintaining claim overpayment module, tracking timeliness of payments and notifying Customer Account Services staff of applicable dates.

• Assist with distribution of 1099’s.

• Possesses a proficient knowledge of company policies, procedures and software applications.

• Acts as the first point of contact and directs questions to appropriate resources.

• Communicates professionally and effectively both orally and in writing with other ProAg staff and customers.

• Maintains confidentiality as appropriate.

• Presents a professional appearance at all times.

• Assists Claims Processing group and Customer Account Services department with various duties as needed.



Job Requirements

 Qualifications required:

• High School diploma or GED

• Proven administrative and customer service skills.

• Proficiency in software applications to include Outlook, Internet and Microsoft Office

Qualifications desired:

• Crop insurance background and/or experience preferred.

• Ability to learn and utilize proprietary software

• Strong analytical and problem solving skills

• Self-starter with strong attention to details


Support ProAg’s Core Values:

Ensures Accountability – Taking personal responsibility and ownership of successes and challenges.

Communicates Effectively – Actively seeks out and communicates with key stakeholders in all situations.

Resourcefulness – Determine how to meet customer and employee needs and finds the resources to get it done.

Customer Focus – Every interaction is a customer and is handled with empathy and seriousness.

Instills Trust – Make intentions clear and meet shared challenges together, showing respect for relationships and the team.


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